Shipping Policy

At Riva Supplies, we strive to provide our customers with efficient and reliable shipping options. This Shipping Policy outlines the terms and conditions related to the shipping of our products. By placing an order with us, you agree to the following terms.

1. Order Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary, and we will communicate any delays.

2. Shipping Methods and Delivery Times

We offer various shipping options to meet your needs:

Standard Shipping:
- Estimated delivery time: 5-7 business days after processing.
Expedited Shipping:
- Estimated delivery time: 2-3 business days after processing.
Express Shipping:
- Estimated delivery time: 1-2 business days after processing.

Please note that delivery times are estimates and may vary based on your location, weather conditions, and other factors.

3. Shipping Rates

Shipping costs are calculated based on the selected shipping method and the weight of the items in your order. You will see the shipping charges during the checkout process before finalizing your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track your shipment until it arrives at your designated address.

5. Delivery Issues

If your order does not arrive within the expected delivery timeframe or if there are any issues with the shipment, please contact our customer support team . We will work with the shipping carrier to resolve the issue as quickly as possible.

6. International Shipping

At this time, we only offer domestic shipping. For international shipping inquiries, please contact our customer support team for further assistance.

7. Lost or Stolen Packages

Riva Supplies is not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. If your package is lost or stolen, please contact the carrier for assistance.

8. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at [email protected]